FAQs

Frequently Asked Questions (FAQs)

General Questions

1. What areas do you serve?
   We proudly serve businesses throughout Pinellas County, Florida, with our base located in St. Petersburg. If you're unsure whether we cover your specific location, please contact us to confirm.  We also serve surrounding counties, such as Hillsborough and Pasco.
2. What types of commercial cleaning services do you offer?
   We offer a range of commercial cleaning services, including:

• Office Cleaning
• Post-Construction Cleaning
• Move-In / Move-Out Deep Cleaning
• Foreclosure Cleaning
• Vacant Property Cleaning

For more details, visit our Services page.

3. How do I request a quote?
   You can request a quote by filling out our Request a Quote form on our website. Alternatively, you can call us at (123) 456-7890 or email us at info@phasenow.com, and we’ll provide you with a customized quote based on your needs.
4. How do I schedule a cleaning service?
   To schedule a cleaning service, you can use our Schedule a Service form, call us directly, or email us. We’ll work with you to choose a convenient time and ensure we meet your requirements.

Service-Related Questions

5. What should I do before your team arrives for a cleaning?
   To prepare for our cleaning team, please:

• Remove any personal items or valuables from the area to be cleaned.
• Ensure access to all areas that need cleaning is available.
• Inform us of any specific instructions or areas that require special attention.

6. Are your cleaning products eco-friendly?
   Yes, we use eco-friendly cleaning products that are safe for the environment and effective in maintaining high cleanliness standards. We are committed to sustainability and minimizing our environmental impact.
7. What is your policy on satisfaction and quality?
   We strive for complete customer satisfaction. If you are not satisfied with our cleaning services, please let us know within 24 hours of service completion. We will address any issues promptly and ensure they are resolved to your satisfaction.
8. How often should I schedule office cleaning services?
   The frequency of office cleaning services depends on your specific needs and usage. Common schedules include daily, weekly, or bi-weekly cleanings. We can customize a cleaning plan that fits your business requirements.

Billing and Payment Questions

9. What payment methods do you accept?
   We accept various payment methods, including credit/debit cards, electronic bank transfers, and checks. For more details on payment options, please contact us.
10. Are there any additional fees I should be aware of?
    We provide transparent pricing with no hidden fees. Any additional costs or special requirements will be discussed with you before the service begins. If you have any concerns about pricing, please don’t hesitate to ask.

Contact Us

If you have any other questions or need further assistance, feel free to contact us. We’re here to help and ensure you receive the best service possible.